Decision Rights & Governance Review

Make it obvious who decides what, when to escalate and which meetings genuinely help.

For SMEs and charities where routine decisions keep escalating, several groups discuss the same issue, or authority has become difficult to see. We map the decisions in scope, show how ownership and escalation work now, and recommend a clearer route where the evidence supports change.

For: an SME or charity with an accountable sponsor who can explain both the formal arrangements and what happens in practice.

£1,250standard

Indicative scope band: £950–£1,750.

One organisation or defined governance area · up to 10 recurring decision types · up to 8 roles or decision owners · up to 4 regular governance or meeting routines.

For planning purposes, normally around 7 working days from receipt of complete agreed inputs. The exact timetable is confirmed before commitment.

Advisory review · your organisation keeps its formal decision-making authority.

The problem

When decision-making gets stuck

Routine matters rise to senior meetings because nobody is sure where authority sits.

The same issue is discussed in several places before anyone actually decides.

Formal delegations exist, but day-to-day practice no longer follows them clearly.

Escalation is driven by uncertainty rather than the consequence or importance of the decision.

The outcome

What changes

We make the current decision structure visible: who is involved, where authority sits, what gets escalated and where the route becomes unclear.

You receive a practical view of the decisions in scope and a focused set of recommendations where a clearer route is justified. We do not invent authority, rewrite your constitution or make the organisation's decisions for it.

The work

What you will receive

Working materials representing Decision Rights & Governance Review.
Working materials representing Decision Rights & Governance Review.

Current decision map

A clear map of the material decision routes in scope and how they operate now.

Decision and ownership map

A practical view of which decisions are currently reserved, delegated or escalated, together with the roles responsible for them.

Escalation and referral routes

Clear routes for exceptions, conflicts and matters that cannot be resolved at the normal level.

Governance-routine review

A review of the meetings and governance routines in scope, including duplication, unnecessary hand-offs and gaps in ownership.

Prioritised recommendations

A focused set of changes addressing the most important sources of ambiguity, duplication or delay.

Target decision route, where justified

Where the evidence supports change, a proportionate future route showing clearer ownership, escalation and governance arrangements.

One factual and scope correction cycle

An opportunity to correct factual misunderstandings or agreed-scope errors before final handover.

WORKED EXAMPLE

See how this can work

Example situation: For SMEs and charities where routine decisions keep escalating, several groups discuss the same issue, or authority has become difficult to see. We map the decisions in scope, show how ownership and escalation work now, and recommend a clearer route where the evidence supports change.

We would start with what is happening now and the information already available, then work through the service described on this page. If the problem needs a different route, we would say so before broadening the work.

A clearer result: The outcome

What you could receive: Current decision map, Decision and ownership map, Escalation and referral routes, Governance-routine review, Prioritised recommendations, Target decision route, where justified, and One factual and scope correction cycle.

Illustrative example — shown to explain how the service can be applied. It is not a customer testimonial or measured result.

Where this could lead next

This service is complete in its own right. You do not need another service for this one to be worthwhile. If the work uncovers a separate problem worth solving, these are the most likely next steps.

SOP & Process Design Sprint

If the authority map reveals a recurring operational process whose hand-offs and responsibilities still need redesign, this can help you turn the decision model into a practical working process.

Explore SOP & Process Design Sprint →

Committee / Board Paper Quality Review

If the decision route is clear but papers still fail to frame the decision, evidence or risk effectively, this can help you improve the quality and actionability of the decision material.

Explore Committee / Board Paper Quality Review →

If the work resolves the problem and no separate need remains, no further House of Carol service is needed.

Not sure what follows? You do not need to choose another service now. Start with the problem in front of you.

The commercial shape

What the engagement looks like

The exact boundary, timetable and fee are confirmed before commitment.

Service type
Decision Rights & Governance Review
Delivery
Remote
Pricing
£1,250 standard; indicative range £950–£1,750. Final price is confirmed after what you need and before commitment.
Scope
One organisation or clearly defined governance area; up to 10 recurring material decision types, 8 roles or decision owners, and 4 regular governance or meeting routines.
Timing
For planning purposes, around 7 working days from receipt of complete agreed inputs. This is a planning estimate rather than a guaranteed service level.
House of Carol — People, Ideas, Solutions, Real Progress. Intelligence for a kinder, more capable world.
What needs to be in place?

One accountable sponsor and the current information needed to understand the agreed decision routes. We confirm the exact evidence needed before the review starts.

What is outside the scope?

Legal opinion, company-law or charity-law advice, formal constitutional drafting, statutory-power determination and formal legal or regulatory sign-off are outside scope.

This review is not a substitute for a company secretary, board secretary, governance officer, legal adviser or other specialist officeholder.

Is this the right service?

It is designed for organisations where recurring decisions are slowed by unclear ownership, repeated discussion, unnecessary escalation or a gap between formal arrangements and actual practice. It is not designed to resolve a legal or statutory-authority dispute.

What this service does not promise

The review does not guarantee faster decisions, financial savings, legal compliance or a particular organisational outcome.

FROM INTEREST TO A CLEAR DECISION

How to get started

Start with the problem, not a purchase decision. We will check whether this service fits before anything is agreed.

1. Tell us what is happening

Share the problem you are trying to solve, what you already have and any deadline or constraint that matters.

2. We check the fit

We check the scope, the information we would need, the fee and whether this is genuinely the right service. If it is not, we will say so.

3. You decide with the facts clear

Nothing starts until you know what is included, what is not, what you need to provide and what happens next.

There is no pressure to add another service. The useful next step is simply to decide whether this one solves the problem in front of you.

Next step

Tell us what keeps getting stuck

Tell us what decision is being duplicated, delayed or escalated, who is currently involved, and where the route becomes unclear. We use that information to check whether the review is likely to fit before confirming the boundary, timetable and final price.

Tell us about the stuck decision