One intake replaces scattered chasing. Agreed recurring requests come through one controlled route rather than several informal channels.
Managed Business Administration
Keep recurring administration moving without turning it into unlimited assistant access.
Use this when routine administration is understood but keeps slipping, becoming stale or pulling the owner back into chasing the same updates, records or preparation.
We agree a small set of recurring workflows, one controlled intake route and clear limits so the work keeps moving without quietly becoming an open-ended virtual-assistant service.
For: owner-led B2B micro and small service businesses in England and Wales, typically with 1–10 people, that need reliable recurring administration around work they already understand.
£950per month
Defined monthly service. We confirm the exact workflows, access and fit before anything is agreed.
One controlled intake. Choose up to three pre-agreed recurring workflows, with a maximum eight hours of House of Carol capacity each month and no carry-over.
Routine administration only · no unlimited assistant access · no unattended commitments, payments or specialist professional work
What changes
Routine work has a defined home, rhythm and stopping point.
Routine records stay attended to. The agreed trackers, registers, actions or document routines are maintained within the monthly scope.
Exceptions come back to the right person. Decisions, unclear instructions and out-of-scope requests are returned rather than guessed at.
The service remains finite. The monthly capacity makes it clear what is included, what waits and what needs a different service.
What you will receive
Choose up to three of these five recurring workflow options for the monthly service.
Meeting and action administration
Prepare agreed meeting materials, maintain action lists, record routine updates and queue follow-up for the named customer owner.
Document and records administration
Maintain agreed records, indexes, filing routines or document-status updates using the structure and authority the customer has already set.
Tracker, CRM or admin-register maintenance
Keep agreed fields, statuses and routine entries current from authorised information supplied through the controlled intake.
Scheduling and calendar preparation
Prepare agreed scheduling options, calendars, reminders or meeting arrangements for customer approval where approval is needed.
Routine correspondence preparation
Prepare or queue routine correspondence from approved facts and instructions. External sending or substantive commitments remain with the authorised customer unless separately agreed.
Monthly status review
A concise monthly view of completed recurring work, open items, exceptions, decisions needed and any pressure on the agreed capacity.
Controlled exit and handover
A clear record of the agreed routines and current state so the service can be changed or stopped without trapping knowledge inside House of Carol.
WORKED EXAMPLE
See how this can work
Example situation: A four-person consultancy has recurring meeting preparation, action updates and CRM upkeep that are understood, but the owner still spends time chasing the same routine work each week.
We would start with what is happening now and the information already available, then work through the service described on this page. If the problem needs a different route, we would say so before broadening the work.
A clearer result: Routine administration has one intake, an agreed rhythm and a clear exception route, so the owner sees the decisions and out-of-scope work that genuinely need them rather than every routine update.
What you could receive: up to three agreed recurring workflows, a monthly status review, and a controlled exit and handover record.
Illustrative example — shown to explain how the service can be applied. It is not a customer testimonial or measured result.
What the engagement looks like
The monthly boundary is agreed before work starts.
- Service type
- Managed Business Administration
- Delivery
- Remote recurring monthly service
- Pricing
- £950 per month
- Scope
- One controlled intake and up to three pre-agreed recurring administrative workflows selected from the five options on this page
- Capacity
- Maximum eight total House of Carol hours per month, including workflow work, onboarding, quality/rework, service administration, status review and support/remedy; no carry-over
- Review
- One monthly status review covering completed work, open items, exceptions and capacity
- Handover
- Controlled exit/handover if the service changes or ends
This is not an unlimited-hours retainer. If the agreed work no longer fits the monthly boundary, we stop, make the pressure visible and agree the appropriate next step before widening anything.
What needs to be in place?
One named accountable customer owner, clearly defined workflows and sources, accurate authorised inputs, timely approvals or exception decisions, and only the access genuinely needed for the agreed work.
Ordinary business contact and administration data is the default boundary. Any later automation, elevated access or materially different data use needs separate authority and assessment.
What is outside the scope?
Unlimited VA or EA support, 24/7 or urgent live-phone cover, travel, purchasing, spending or payment execution, bookkeeping, payroll, tax or statutory accounts, debt enforcement, HR, legal, clinical, safeguarding or other regulated judgement are outside this service.
Destructive file deletion or migration, KPI design, process redesign, customer-system administration, unattended external sending, permission changes and substantive commitments are also outside the standard monthly service.
Is this the right service?
It fits when the recurring work is already understood and the problem is keeping a small set of routine administrative workflows moving reliably.
If the underlying process itself is unclear, use the SOP & Process Design Sprint. If the document estate needs structural cleanup, use Document Control & Knowledge-System Cleanup. If management measures need designing, use Management Information & KPI Setup.
What this service does not promise
The service does not promise instant responses, unlimited availability, a particular saving, productivity gain or business result. It provides defined recurring administration within the agreed monthly capacity and relies on timely, accurate customer inputs and decisions.
FROM INTEREST TO A CLEAR DECISION
How to get started
Start with the problem, not a purchase decision. We will check whether this service fits before anything is agreed.
1. Tell us what is happening
Share the problem you are trying to solve, what you already have and any deadline or constraint that matters.
2. We check the fit
We check the scope, the information we would need, the fee and whether this is genuinely the right service. If it is not, we will say so.
3. You decide with the facts clear
Nothing starts until you know what is included, what is not, what you need to provide and what happens next.
There is no pressure to add another service. The useful next step is simply to decide whether this one solves the problem in front of you.
Start with the recurring work
Which routine administration keeps landing back on the owner?
Tell us which tasks repeat, how often they occur and what is currently being chased or missed. We will check whether they fit within up to three agreed workflows and the eight-hour monthly boundary before anything is agreed.