Give your team AI rules they can actually follow at work.
AI use exists without clear, usable organisational rules, responsibilities and operating procedures.
For: SMEs, charities and associations using AI.
One organisation, one practical AI-governance implementation covering the tailored policy, acceptable-use guide, role/decision matrix, up to three operating SOPs, implementation checklist, manager action note and handover.
Defined scope · evidence kept separate from assumptions · no unsupported outcome, certification or compliance claims
The organisation moves from informal AI use to a practical operating framework: clear rules, named decision responsibilities and repeatable procedures for the agreed use cases.
The customer keeps its legal and accountability decisions; House of Carol turns approved requirements and actual working practices into usable governance rather than claiming certification or guaranteed compliance.
A policy built around the organisation’s actual AI tools, practices and approved requirements, setting the operating rules and governance boundaries that staff need to follow.
A practical staff-facing guide that translates the policy into everyday decisions about permitted use, restricted use, information handling, checking and escalation.
A clear map of who owns AI decisions, who may approve or operate agreed uses, and where questions or exceptions must be escalated.
Up to three focused procedures that turn the agreed policy into repeatable steps for the priority AI activities selected for the engagement.
An ordered list of the actions, owners and dependencies needed to put the agreed policy, guide, roles and SOPs into day-to-day use.
A concise note highlighting the decisions, communications and follow-up actions managers need to complete for the implementation to work in practice.
A structured handover explaining the agreed artefacts, ownership and escalation points so the organisation can maintain and apply them after the engagement.
WORKED EXAMPLE
Example situation: AI use exists without clear, usable organisational rules, responsibilities and operating procedures.
We would start with what is happening now and the information already available, then work through the service described on this page. If the problem needs a different route, we would say so before broadening the work.
A clearer result: The organisation moves from informal AI use to a practical operating framework: clear rules, named decision responsibilities and repeatable procedures for the agreed use cases.
What you could receive: Tailored AI policy, Staff acceptable-use guide, Role-and-decision matrix, Up to three operating SOPs, Implementation checklist, Manager action note, and Handover.
Illustrative example — shown to explain how the service can be applied. It is not a customer testimonial or measured result.
Before commitment, House of Carol confirms that the customer, problem, information and requested boundary fit this service. If not, the work is narrowed, declined or routed.
Customer decision owners.
Current authoritative requirements.
Accurate description of tools and practices.
Only the minimum information and access needed for the agreed work should be provided; passwords, MFA codes, private keys and unnecessary sensitive data are not requested through ordinary messages.
No substitute for customer legal/accountability decisions.
No compliance guarantee or certification.
Anything materially outside the agreed boundary becomes a separate decision rather than hidden expansion.
This service is designed for SMEs, charities and associations using AI. It fits where the stated problem is real, the required inputs can be supplied and an accountable owner can make the necessary decisions.
If the main need requires a specialist judgement House of Carol is not competent or authorised to provide, a different route is required.
The service does not guarantee compliance, adoption or business outcomes. The customer remains responsible for its policy decisions and any legal, privacy, security or specialist approvals.
FROM INTEREST TO A CLEAR DECISION
Start with the problem, not a purchase decision. We will check whether this service fits before anything is agreed.
Share the problem you are trying to solve, what you already have and any deadline or constraint that matters.
We check the scope, the information we would need, the fee and whether this is genuinely the right service. If it is not, we will say so.
Nothing starts until you know what is included, what is not, what you need to provide and what happens next.
There is no pressure to add another service. The useful next step is simply to decide whether this one solves the problem in front of you.
Start with the real problem
Tell us what is happening, what a useful result would look like and what information is already available. We will first establish whether this service fits before anything is agreed.